0861 000 672


Mobile Notification Services

As a beneficiary you will receive an SMS notifying you of the update on your active case.

The below details will be sent to your mobile phone after lodging a case:

Name of Primary Case Manager

Reference Number (ease of calling in and enable anyone of the Assist Agents to intervene or provide further details to the beneficiary)

Once a Service Provider has been appointed, the responding Service Provider details will be sent along with the ETA

Any changes made to the case (new Service Provider and additional requests etc.)

If there is a shift change, the details of your New Case Manager will also be sent

Road Patrols

The objective is to get the beneficiary mobile on the roadside. These services are covered nationally including Lesotho and Swaziland. These services are limited to R500.


Services Include:

Change of a flat tyre

Fuel assistance (the first 5 litres is covered and the cost thereafter will be for the beneficiary’s account).

Flat battery (jump start covered for call out and 1 hour labour. The cost of a battery replacement will be for beneficiary’s own account).

Replacement of a battery will be for the beneficiary’s account.

Minor roadside-running repairs related to breakdowns. This includes mobile solution for coils, immobilizers, fuses and limited assistance on fan belts.

The cost of fuel and parts for beneficiary’s own account. * Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the beneficiary’s account.

Mechanical and Electrical Breakdowns

The primary objective of the Service Provider is to tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer. The cost of the first 60km round-trip is covered (starting from point of dispatch) thereafter a charge of R6.00 ex vat per km is applicable and will be charged to the beneficiary.

Car Hire

In the event that a vehicle has broken down more than 100km from the beneficiary’s home, the call centre will arrange and pay for 24-hour, group-B car hire for the beneficiary to complete his or her journey or to return home. This service is subject to availability and the driver must be in possession of a valid credit card and driver’s license. The service is limited to R500 and includes the costs of the daily car rental, unlimited kilometre allowance, insurance fees and the delivery or collection charges of the vehicle to a maximum of 25km respectively. The cost of fuel will be for the beneficiary’s account.

Vehicle Repatriation

Should the beneficiary choose the car-rental option and continue his or her journey while the vehicle is being repaired, the Service Provider will pay towards the costs of providing the beneficiary with a 24-hour, group-B car hire to collect the vehicle after repairs. Alternatively, a flight ticket can be arranged. This service is limited to R500 and includes the costs of the daily car rental, unlimited kilometre allowance, insurance fees, and the delivery/collection charges of the vehicle to a maximum of 25km respectively. The cost of fuel will be for the beneficiary’s account.


Message-Relay Service

In the event of an electrical / mechanical breakdown or an accident, the call centre will on request relay any urgent messages to friends, colleagues or family members to advise them of the beneficiary’s circumstances.

General Terms & Conditions

Services will only be rendered to validated beneficiaries



The Beneficiary will not be entitled to service where:



The service provider does not refund:


                                                                                                                                                                  

The Beneficiary will not be entitled to service where:                                                                                                                                               

                                                                                                                                                                    

The Beneficiary will not be entitled to service where:                                                                                                                                               



Overnight Accommodation

Instead of the car-rental option, arrangements can be made for overnight accommodation for the driver and four passengers. The service is limited to R500.

Accident Tow

In the event of an accident, the call centre will arrange for the vehicle to be towed to the nearest insurance approved motor body repairer (MBR) or beneficiary nominated repairer from the accident scene. The cost of the first 60km round-trip is covered (starting from point of dispatch) thereafter a charge of R6.00 ex vat per km is applicable and will be charged to the beneficiary.

Storage

Should it be required, arrangements will be made for the safe storage of the vehicle overnight or for weekends including public holidays up to a maximum of 4 days. On the next working day, the vehicle will be re-located to the nearest approved dealer or competent repairer. Thereafter the cost of a second tow will be for the beneficiary’s own account subject to the beneficiary taking direct control of the vehicle to an alternative destination which results in a second tow being required.

Road Guard (Runner)

In the event a member is involved in a roadside event (accident or breakdown), while the member waits for their roadside services, an accident runner will be dispatched to the roadside event. The response vehicle will stay with the driver, to ensure as much as possible a safe surrounding, until their roadside services have arrived. This service is for the beneficiary’s own account.

Roadside Assist


Locksmith Services

In the event that keys are locked inside the beneficiary’s vehicle, an accredited locksmith will be dispatched by the call centre, to the incident scene to open the vehicle. The service is limited up to R800. The Service Provider will not cover the cost for repairs, the replacement of a lock or ignition switch or the cutting of keys.

MY FAMILY 247 is a product of  Oversurance, an authorised Financial Service Provider (FSP No.46318) licensed with the Financial Service BoardHOME